Shipping policy

Famsplay offers Free delivery includes all standard courier (parcel) deliveries to the UK mainland. Additional charges may apply to Highlands and islands, we will contact you if applicable. Excludes some heavy, bulky, or especially fragile products.
Standard delivery is to the ground floor front door of your building and does not include any assembly or unpacking. We sometimes send some larger items on a pallet.

Our all products are free to ship worldwide. In our Product pricing, we'll manage shipping costs as we have partners who deliver the products at fewer days.

You don't have to pay a single penny for shipping. Just order your product pay and receive your ordered products in 7-15 days. Our shipping partners deliver a product at your doorstep on business days. (Don't count any national or local holiday in delivery days. Before the courier company has local employees. So they also are not available to serve your product's.) 

Our delivery rates

Free for UK. This is because we only deliver our products in the united kingdom. Our products through our websites are not available all over the world. That's why we offer you free shipping in the UK.

 For UK you don't have to pay shipping fee

 

Delivery Time Slots
and Premium Delivery

You will receive an email from us the day before delivery and courier deliveries will be emailed an allocated 1-hour delivery time-slot on the morning of the delivery day. You can change to an alternative delivery day, or choose delivery to a neighbour if necessary. If we have your mobile number you will also receive a text alert. Great as you don't have to wait in all day for goods to arrive.

You will receive an email from us the day before delivery and courier deliveries will be emailed an allocated 1-hour delivery time-slot on the morning of the delivery day. You can change to an alternative delivery day, or choose delivery to a neighbour if necessary. If we have your mobile number you will also receive a text alert. Great as you don't have to wait in all day for goods to arrive.

Standard Delivery days are Monday to Friday between 9 am and 6 pm. We now offer Saturday and Sunday deliver options too.

We can also offer Premium services (chargeable at additional cost) including Saturday and Sunday delivery and Delivery before 12, or before 9.30 am. Please enquire if the rate is not shown for your order.

When a product has been on order for some time we will contact you when it comes into stock to check that you are ready to receive it.

For some large items, delivery will be by a specialist in furniture transport. We will contact you to arrange a suitable date. It is your responsibility to check access is possible for goods being delivered. A 1-hour time slot is not available for these deliveries although we may be able to provide a time estimate. Two-man delivery of larger furniture to more distant and remote areas of the UK will require a shipping quotation. If you are unsure please check with us. If a surcharge applies we will advise you.

 Lead Time

Delivery time depends on the product ordered. Some products will be available in only a few days, while others may take several weeks. Typical delivery times are shown on the product page as a guide only, and can vary or occasionally be subject to manufacturer delays. If you need something in a hurry do ask, we will always do our best. We will contact you as soon as your order comes into stock and check you are available to receive the goods.

Some products we offer are made to order, such items cannot always be returned or cancelled.

Full details of our Terms of sale are available to view on our website under 'TERMS'.

If you wish to check on the progress of your order at any time please feel free to email or call us.

Two Man Delivery

This service is required for larger furniture such as sofas, large easy chairs, dining tables and other large, awkward or fragile items. Includes a delivery appointment, unpacking, assembly and installation in your room of choice by trained installers and removal of all packing materials. Does not include fitting to a wall, or electrical installations. Please contact us for a quotation if the price is not shown at checkout for your address.

International orders

We ship to Europe, and Worldwide. Simply select the appropriate region at checkout to view the estimated rate. If your area is not showing a shipping rate or to confirm the rate please contact us. We can provide a quotation for the cost.

We only offer Standard delivery abroad. There is no duty payable for goods delivered within the European Union (EU). Countries outside the European Union may levy import duty. Goods are shipped “Duty Unpaid”.

For your convenience the website shows prices in GB Pounds, Euros and US Dollars converted at the current daily exchange rate. The converted amount is to give approximate local rates as a guide only, you actually pay in GB Pounds at the checkout. Overseas Rates are shown at checkout, or email us for an individual quotation.